Privacy Policy

Last Updated: 1st August 2024

1. Introduction

Welcome to Encirco (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.encirco.com (the “Site”) and use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and secure manner.

2. Information We Collect

We may collect and process the following types of personal information:

• Identity Data: Includes name, title, and gender.
• Contact Data: Includes address, email address, and phone number.
• Transaction Data: Includes details about payments to and from you, and other details of products and services you have purchased from us.
• Technical Data: Includes IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Process Transactions: To manage and fulfil your orders, process payments, and deliver products or services.
• To Improve Our Services: To analyse your usage of our Site and improve our website, products, and services.
• To Communicate With You: To send you updates, newsletters, marketing communications (if you have opted in), and respond to your inquiries.
• To Comply with Legal Obligations: To comply with legal and regulatory requirements and protect against fraud and other illegal activities.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our contract with you (e.g., processing orders).
• Legitimate Interests: To pursue our legitimate business interests, such as improving our services and marketing.
• Consent: Where you have given us explicit consent to process your data for specific purposes (e.g., receiving marketing communications).
• Legal Obligation: To comply with legal obligations (e.g., record-keeping for tax purposes).

5. Sharing Your Information

We may share your personal information with:

• Service Providers: Third parties who provide services on our behalf (e.g., payment processors, delivery companies).
• Professional Advisors: Legal, financial, and other professional advisors.
• Regulatory Authorities: As required to comply with legal obligations or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. International Transfers

Your personal information may be transferred to, and stored in, countries outside the UK and European Economic Area (EEA). We ensure that any such transfers are made in compliance with applicable data protection laws and that adequate safeguards are in place to protect your data.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You have the following rights regarding your personal data:

• Access: To request access to the personal data we hold about you.
• Correction: To request correction of inaccurate or incomplete data.
• Erasure: To request deletion of your personal data under certain circumstances.
• Restriction: To request restriction of processing in certain situations.
• Portability: To request transfer of your data to another organization or directly to you.
• Objection: To object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at support@encirco.com.

10. Cookies

For information about cookies and how we use them, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically for any updates.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: support@encirco.com
Address: Unit 8, Parkway House Developments, Wakefield Road, Ossett, WF5 9JD