Returns

At Encirco, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our returns policy is designed to facilitate a hassle-free return process. Please read our policy carefully to understand your rights and responsibilities regarding returns and cancellations.

How to make a return

1. Determine Eligibility: Check if your item is eligible for return or cancellation by reviewing the exceptions listed in our policy. Certain goods, such as personalised or perishable items, are not eligible for return.

2. Initiate Return or Cancellation: Inform us of your decision to return or cancel the item within 14 days of receipt. You can contact us via email, post, or our online cancellation form.

3. Prepare the Goods: Ensure that the items are in their original condition, with any packaging intact, and pack them securely for return.

4. Return the Goods: Ship the items back to our designated return address within 14 days of notifying us. You are responsible for the return shipping costs unless otherwise specified.

5. Receive Your Refund: Once we receive and inspect the returned items, we will process your refund using the original payment method within 14 days.

For any questions or assistance, please contact our customer service team at support@encirco.com or call 0113 521 1025.

Returns Policy

Right to Cancel

Cancellation Period

You have the right to cancel your contract with us within 14 days without providing any reason. The cancellation period expires 14 days after you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the Goods.

How to Cancel

To exercise your right to cancel, please inform us of your decision through one of the following methods:

• Email: support@encirco.com
• Post: Not Just Group LTD, Unit 8, Parkway House Developments, Wakefield Road, West Yorkshire, WF5 9JD

You can use our model cancellation form, available on our website, or any other clear statement of your decision to cancel. We will acknowledge your cancellation request promptly.

Online Cancellation

You can also cancel your order by filling out our online cancellation form at www.encirco.com. Once submitted, we will send you an email confirmation of your cancellation.

Exceptions to the Right to Cancel

Cancellation rights do not apply to contracts involving the following:

• Personalised Goods: Items made to your specifications or clearly personalised.
• Perishable Goods: Items liable to deteriorate or expire rapidly.
• Goods Mixed Inseparably: Items that are mixed inseparably with other products after delivery.
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Effects of Cancellation

Refunds

If you cancel your contract within the 14-day cancellation period, we will reimburse you for all payments received, including the cost of delivery (excluding additional costs arising if you choose a delivery method other than the least expensive standard delivery offered by us).

• Deductions: We may deduct a reasonable amount from the refund if the returned goods show signs of use beyond what is necessary to establish their nature, characteristics, and functioning.

Timing of Refunds

• If we have not offered to collect the Goods, we will process the refund without undue delay and no later than 14 days after we receive the returned Goods or evidence that they have been sent back.
• If we have offered to collect the Goods or no Goods were supplied, we will issue the refund no later than 14 days after receiving your cancellation notice.

Method of Refund

Refunds will be processed using the same payment method used for the original transaction unless you have agreed otherwise. In any case, you will not incur any fees as a result of the refund.

Returning Goods

How to Return

If you have received Goods related to your contract cancellation, you must return them to us at the following address:

Not Just Group LTD
Unit 8, Parkway House Developments,
Wakefield Road,
West Yorkshire,
WF5 9JD

You must send back the Goods without undue delay and no later than 14 days from the day you communicate your cancellation. The deadline is met if you return the Goods before the 14-day period expires.

Return Costs

You are responsible for the cost of returning the Goods unless otherwise agreed. If we offer to collect the Goods, we will inform you of the collection process and any associated costs.

Damaged or Defective Goods

Reporting Issues

If you receive Goods that are damaged or defective, please contact us immediately at support@encirco.com or call us at 0113 521 1025. We will provide instructions on how to return the defective items.

Replacements and Refunds

We will offer a replacement or refund for defective Goods at no additional cost to you. Refunds for defective Goods will include the cost of delivery and return.

Contact Information

If you have any questions or need assistance with your return, please contact our customer service team:

• Email: support@encirco.com
• Phone: 0113 521 1025

Our team is available to assist you and ensure your satisfaction with our products and services.

Governing Law and Jurisdiction

This returns policy is governed by the laws of England and Wales. Any disputes related to this policy will be subject to the exclusive jurisdiction of the courts of England and Wales, Scotland, or Northern Ireland, depending on your residence.